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East Main Entrance Automatic Door Lock


Using Luna Access Control

Foothills Unitarian Church  |  For all staff  |  Updated June 2026

 

Vendor:

DoormakabaVendor

dormakaba

Customer Support: 866-367-6252

https://www.dormakaba.com/us-en


 

Account Details

Foothills Church Access Control

Account #: 231644

Serial #: JBL4914

Installed: March 2024

Local Sales Rep

Spencer LeeLee,

Inside Account Manager
 

Phone: (303) 698-1898

Direct: (303) 539-5258

Mobile: (720) 641-2271

Fax: (303) 698-2094

Email: Direct:spencer.lee@imlss.com

(303) 539-5258 • Mobile: (720) 641-2271

Web: www.imlss.com

• Email: spencer.lee@imlss.com •

GSA: GS-07F-0239W

Address:

999 South Jason Street, Denver, ColoradoCO 80223


Foothills
Church access control-

 ACCT# 231644Important:

Serial #: JBL4914
Installed: 3/2024


EverythingLuna must be donerun usingon the Dell laptop on myHolly’s desk.  All passwords are stored in Dashlane.

 

Step-by-step instructions

Step 1 – Log in to Luna

Luna is a desktop application made by dormakaba. To open it, double-click the Luna icon on your computer. The login screen will appear with a single Password field. Enter your password and press the key icon (or Enter) to log in.

 


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Open

 

1.     Double-click the Luna Access Control Software.icon on your desktop to open the application.

2.     The Luna login screen will appear, showing a large LUNA logo and a Password field at the bottom.

3.     Type your password in the Password field.

4.     Type your password in the Password field.

5.     Click the key icon to the right of the password field, or press Enter, to log in.

 

  Note: If you do not know your password, contact your system administrator. Do not share your password with others.

 

Step 2 – Unlock a door or grant access

You can unlock a door directly from the Luna main screen. This is useful when someone needs access and their card is not working, or for temporarily opening a door for an event.

 

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6.     After logging in, you will see the softwareLuna formain screen with a small upward arrow (^) at the bottom center. Click that arrow to expand the door lock.panel view.

7.     The door panels will appear, showing doors such as Main Entrance East. Each panel displays a door icon and its current status.

8.     Right-click on the door you want to unlock (e.g., Main Entrance East). A menu will appear with options including Lock, Unlock, Pulse, and others.

9.     Click Unlock from the menu. A confirmation prompt may appear — click Unlock again to confirm.

10.  UnlessThe theredoor panel’s grey area will turn green to confirm the door is now unlocked. To re-lock, right-click the door and select Lock.

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  Note: Always re-lock the door when you are issuesdone connectingby toright-clicking and selecting Lock. A green panel means the lock thisdoor is thecurrently onlyunlocked.

software you will need

 

Step 3 – Add or remove a user or access to.

card

Anyone

Towho getneeds tobuilding theaccess Main Menu:
Once you open the software there willmust be 3added barsas a person in Luna and assigned a fob or access card. Access fobs are kept in the top rightdesk corner.drawer  This is where you will go to configure everything.

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To add people:
There are 3 ways to add people. You can either issue a fob, a card or just a pin.  If  you are issuing a fob/card you will needin the Batchoffice. numberWhen andsomeone theleaves, Credentialtheir number.access  They canshould be foundremoved onpromptly. the

 individual

devices.  If you are issuing just a PIN you can use 003 as the batch and

To add a fivenew digit number for the credential number.  I have started with 00001.

person:

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In this

example picture the Batch number for the fob is 007 and for the card is 236.

11.  The credential numbers are 04059 and 62440.

    Select People Click the +three horizontal bars (☰) in the top left corner to open the navigation menu, then select People.

    12.  Click the + next to thePeople word People.

    Enterat the Nametop of the person.list. ClickA theblank Plus next to Credential Information Select Keyscan from the drop down Enter a Batch Number.  Enter a credential number. Enter a 5 digit PIN number.  I ask if they have one that theyform will remember, if not I leave what is already entered. Select Group #01.  This will point them to our door. Select Save Clickappear on the upright arrow, , in the bottom middle. Right Click on the Luna Panel labeled Main Entrance East. Select sync.

    image.png

    image.png



    To change the schedule:
      Select Schedules Make the desired changes to the weekly schedule.  The time is based on the 24 hour clock.  There can only be a single entry per day. Select Save Click on the up arrow in the bottom middle. Right Click on the Luna Panel labeled Main Entrance East. Select sync.

      While you can create a new schedule only a single schedule can be followed by the software.

      image.png

      image.png



      To unlock the door:
        Click on the up arrow in the bottom middleside of the screen. Right

        13. Click Type the person’s name in the Name field.

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        14.  Under Credential Information, click the + button. A dropdown will appear — select Keyscan.

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        15.  Enter the credential number from the fob. Get a fob from the top desk drawer. The Batch number is always 007. The credential number is the second number on the Lunaback Panelof labeledthe fob (e.g., 04064).

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        16.  Check the box for Group #01 to grant standard building access. Then click Save (or press Enter) to activate their access.

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        17.  Important: After saving, the fob will not work until you sync the panel. Click the arrow (^) at the bottom center of the screen, then right-click on Main Entrance East.

        East Selectand Unlockselect Sync.
        TheWait bar will turn green.

        image.png




        To lockfor the door:
        confirmation
          before Click onhanding the upfob arrowto the person.

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          To remove a person:

          18.  Click the three horizontal bars (☰) in the top left corner, then select People.

          19.  Find the person in the list. You can type their name in the Search bar at the top to locate them quickly.

          20.  Click the trash can icon (🗑) next to their name. Confirm the deletion when prompted. Collect the fob from the person and return it to the desk drawer.

          21.  Go back to the arrow (^) at the bottom middlecenter, right-click Main Entrance East, and select Sync. The fob will not be deactivated until the sync is complete.

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          Step 4 – View access logs and reports

          Luna keeps a record of every door event — who used their fob, when, and whether access was granted or denied. You can run a Transaction Report at any time to review this history.

           

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          22.  Click the three horizontal bars (☰) in the top left corner to open the navigation menu, then click Transaction Report.

          23.  Set the Start Date and End Date under Settings. The dates default to today. Click the calendar icon next to each date to change them.

          24.  Optionally narrow your results: use the Credential Filter search box to look up a specific person, or check boxes under Panel Filters to focus on a specific door. You can also check specific event types under Transaction Filters (e.g., Access Denied events only).

          25.  Click Generate Report (bottom right corner). The report will display each transaction showing the person’s name, door, time, and whether access was granted or denied.

          26.  To export the results, look for a print or export option within the report view. The report can be saved or printed for your records.

           

            Note: Transaction Reports are useful for security reviews and troubleshooting. If you see repeated Access Denied entries for a person, check that their credential was entered correctly and that Sync was run after saving.

           

          Step 5 – Configure the access schedule

          The schedule controls when doors automatically unlock and lock on a timer — for example, unlocking the main entrance at 7:00 AM on Sundays and locking it again at 12:30 PM. This is separate from fob access; fobs work at any time regardless of the screen.

          schedule. RightLuna supports one schedule (Weekly Schedule). Times are entered in 24-hour format — for example, 18:00 means 6:00 PM.

          mJZYBHcCDkdbDaPj-embedded-image-qflknyvp.jpeg

          27.  Click the three horizontal bars (☰) in the top left corner to open the navigation menu, then click Schedules.

          28.  Click Weekly Schedule in the left panel to open it.

          29.  For each day, click into the Start Time and End Time fields and type the times you want using 24-hour format. The Start Time is when the door will automatically unlock; the End Time is when it will automatically lock again. For example, enter 07:00 for 7:00 AM and 12:30 for 12:30 PM. Leave both times as 00:00 on days when no automatic unlock is needed.

          30.  Click Save at the bottom right when finished.

          31.  Go back to the arrow (^) at the bottom center, right-click Main Entrance East, and select Sync. The new schedule will not take effect until the sync is complete.

           

          Troubleshooting

          Problem

          Fix

          I cannot log in

          Check that Caps Lock is off. If you have forgotten your password, contact your system administrator to have it reset.

          The Unlock button is grayed out

          You may not have permission to control that door. Contact your administrator to verify your user role.

          A card is not granting access

          Open the People list, find the person, and confirm their credential is saved correctly with Group #01 checked and batch/credential numbers matching their fob. Also make sure you right-clicked Main Entrance East and selected Sync after saving — the fob will not work until this is done.

          A door is stuck in Hold Open

          Go to the door's detail page and click Lock or End Hold Open to restore normal operation.

          No events are showing in the log

          Check that the Start Date and End Date are set correctly in the Transaction Report. Try widening the date range and removing any Credential or Panel filters, then click Generate Report again.

          I accidentally deleted a cardholder

          Deleted records cannot be restored. You will need to re-add the person under People, re-enter their credential, check Group #01, save, and Sync the panel again.

          Luna is loading slowly or not responding

          Restart the Luna Panelapplication. labeledIf the issue persists, check your computer’s network connection or contact your IT administrator.

          Schedule change is not taking effect

          After saving the schedule, you must right-click Main Entrance East.East Selectand Lock

          select Sync.
          TheChanges bardo willnot turntake gray.effect until the panel is synced.

          Luna cannot connect / system not responding

          See the detailed connectivity steps below.

           



          Connectivity

          troubleshooting

          TroubleshootingNormal Information:operation (remote connection)


          Luna

          Theconnects to the access control equipment via the wireless IP address for the equipment is 192.168.50.216.216. The ThisDell is the main IP that the Luna Software uses.  Youlaptop must be onconnected to the CourageousLove-Tech wireless network.  The laptop should already be connected to this wirelessnetwork network.
          under

          normal
          circumstances.

          If Luna cannot connect remotely — local access via XpicoWiFi

          If the remote connection fails, you can not connect remotelydirectly fromto the Lunaequipment software this is the information you will need to accessusing the local equipment.

          network:
          You

                 must be onOn the networkDell :laptop, XpicoWiFi_D58F13

          IP addressconnect to connectthe Wi-Fi network XpicoWiFi_D58F13.

                 Connect to the local equipment isat IP address 192.168.0.1

          .
          The username and password are stored in Dashlane.

          If youXpicoWiFi_D58F13 dois not seevisible — reboot the XpicoWi-Fi wifibox youin willthe needattic

          to

          If gothe intoXpicoWiFi network does not appear in the Wi-Fi list, the Luna Wi-Fi box in the attic overneeds to be rebooted:

                 Go to the attic above the kitchen.

                 Located onOn the northnortheast eastwall, walllocate aretwo 2 boxes.  One isboxes: a black wifiWi-Fi box labeled Luna“Luna” and the other is a beige box thatlabeled says Best. There is also a power onoutlet nextnear the beige Best box.

                 YouOn willthe needblack toLuna box, unplug the black block onat the bottom to rebootcut power, wait a few seconds, then plug it back in to reboot. Wait for the wifiXpicoWiFi_D58F13 box.

          network

          to reappear before proceeding.

           

          FAQs

          Who should have access to Luna?

          Anyone who needs to manage building access — typically office staff, facilities staff, and designated administrators. Regular volunteers or building users do not need Luna accounts; they just need an access card.

          What access group should I assign to a new cardholder?

          For standard building access, check Group #01. This covers the main entrances and general areas. If you are unsure whether additional groups are needed, check with your administrator.

          Can I unlock a door from my phone?

          Yes, if your administrator has set up the Luna mobile app. Log in with the same password and use the Doors screen to unlock remotely.

          How do I find a card number to add as a credential?

          Get a fob from the top desk drawer. Flip it over — you will see two numbers. The first line (007) is the Batch number, which is always 007 for our fobs. The second number (e.g., 04064) is the credential number to enter in Luna.

          What happens when I deactivate a cardholder vs. delete them?

          Clicking the trash can permanently deletes the person and their access history from Luna. Make sure to collect their fob before or immediately after deleting, and always Sync the panel afterward so the fob stops working right away.

          How long are access logs kept?

          Transaction Report history depends on your Luna system settings, typically configured by your administrator. If you need to pull records from further back than what’s available, check with your administrator.

          Can I set different automatic unlock times for different days?

          Yes — the Weekly Schedule lets you set different automatic unlock and lock times for each day of the week, including Sunday and Holidays. Leave both times as 00:00 on any day when no automatic unlocking is needed.

          Can I add a second schedule for a special event?

          No — Luna supports only one schedule. For a one-off automatic unlock (such as a special event), temporarily update the schedule times for that day, then restore them afterward. Remember to Sync after any change.