2.3.3 Grievance and Complaint Resolution

The Senior Minister shall not fail to provide systems for resolving grievances and complaints by staff or members, in a fair, timely, and transparent manner, nor fail to uphold accountability through proper escalation.
Accordingly, the Senior Minister shall not:
Obstruct members or staff from escalating complaints to the Board when:
a. grievances involve Board policy violations or inadequacy, or
b. misconduct involves the Senior Minister or a Board member.
Fail to inform the Board of significant grievances or misconduct concerns.
Fail to support the Board in fulfilling its responsibility to: 
a. review submitted grievances, 
b. investigate misconduct escalations, and 
c. respond appropriately and transparently to those who raise concerns.